西南石油大学学报(社会科学版)

• 经济学与管理学 • 上一篇    下一篇

互联网社交平台购物领域的消费者权益保护研究

朱静洁   

  1. 西南政法大学经济法学院,重庆 401120
  • 出版日期:2016-01-01 发布日期:2016-01-01
  • 作者简介:朱静洁(1991 ),女(汉族),云南昆明人,硕士研究生,研究方向:经济法学。
  • 基金资助:
    重庆市社科规划项目“互联网领域的反垄断执法困境及其对策研究”(2014YBFX112);中国法学会部级法学研究课题“互联网领域反垄 断法实施困境及其对策研究”(CLS(2014)D057)。

Consumer Rights and Interests Protection in Internet Social Network Shopping: Difficulties and Countermeasures

ZHU Jingjie   

  1. School of Economic Law,Southwest University of Political Science and Law,Chongqing 401120,China
  • Online:2016-01-01 Published:2016-01-01

摘要: 互联网社交平台购物,是消费者通过互联网社交软件购买商品的一种新型购物方式,具有经营成本低廉、消 费群体特定以及传播速度快、范围广的特点。由于针对性法律法规的缺失、职能部门监管职责不明确、第三方平台监 督缺乏、诉讼维权成本高等问题的存在,加之互联网社交平台购物的特殊性,导致消费者的知情权、公平交易权、后悔 权、人身权经常遭受侵犯。针对这种现状,首先要在我国现有的《消费者权益保护法》等法律法规的基础上,添加专门 规范互联网社交平台购物的相关规定对其进行规范;其次,在行政管理中,要加强监管体系建设,明确监管部门的监管 职责;再次,在运营模式上要引入第三方平台,通过制度和技术手段的运用达到净化互联网社交平台购物大环境的目 的;最后,应对互联网社交平台的销售者实行实名制。

关键词: 互联网社交平台购物, 消费者权益, 知情权, 公平交易权, 后悔权

Abstract: In Internet social network shopping,consumer purchase goods via the Internet social network platform. This new type of shopping is characteristic of low operating costs,specific consumer groups,and is becoming popular quickly. Due to the lack of relevant laws and effective supervision,and the particularity of Internet social network shopping,consumers’right to know and to regret,their right to fair dealing,and even their personal rights are often violated. The author therefore suggests that terms about Internet social network shopping should be added to the existing laws and regulations on consumer rights and interests,that supervision mechanism should be designed and supervision departments’responsibility be clarified,and that a third party platform should be introduced and a real-name registration system be implemented. We believe the above measures will promote consumer rights and interests protection in Internet social network shopping.

Key words: Internet social networking platform shopping, consumer rights and interests, right to know, right to fair dealing, right to regret

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